Enterprise Hospitality Training
Training built on the evaluation criteria used by Forbes Travel Guide, Michelin, and AAA.
79 codified standards, a course that builds conviction, and an AI coach that guides your team and your managers in the moment.
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The Problem
The questions that keep an operator up at night.
How do you make Tuesday run like Saturday?
A shared framework. When every shift runs on the same codified standards, your worst-staffed night holds the same line as your best.
How do you keep the standard when a manager leaves?
Put the method in the system, not one person. When the standards and the course carry it, the operation runs the same after they walk out the door.
How do you hold the line through turnover?
Stop training from memory. When the standard lives in the system, new hires reach it in weeks instead of months, and the level does not slip.
The Foundation
A standards system, and the knowledge layer that makes people believe in it.
The Operating System
79 Service Standards
Every service expectation written in plain, instructional language across five operational areas. One source of truth, the same standard for every shift, every location, every new hire. The ambiguity is gone.
The Knowledge Layer
5 Steps to 5 Stars
Five classes that build the reasoning and conviction behind the standards. Not a video library, not a compliance box to check. This is how a team comes to care about service at the highest level, which is what turns a written standard into a living culture.
AI Coaching Agent
Coaching that guides your team and your managers, in the moment.
An AI coach trained on all 79 standards, every timing expectation, and the full course. Employees practice real service scenarios and get immediate feedback grounded in your standards. Managers get help running a sharper pre-shift, coaching their floor, and reinforcing the standard shift after shift. Available the night before a Saturday double, not just during Tuesday's meeting.
For the Operator
One standard, held across every role, language, and location.
Trained in Their Language
Your floor is often Spanish-first. The platform runs in English and neutral Latin American Spanish, so every server trains in the language they think in. A team that can read its training is a team that trains.
Role-Based Access
Owners, managers, and employees each get the right level of access. Owners set the standard across the organization, managers run and reinforce it on the floor, and employees work their own path through it.
Multi-Property Ready
Restaurant groups and hotel F&B deploy once and roll out everywhere. Each property runs the same standard with its own team and data kept separate, presented in its own look.
The Business Case
Precision isn't polish. It's revenue.
Every timing standard is a revenue window. The check-back before the glass runs dry. The next course paced to the table's rhythm. The dessert offered at the right beat. Hit those windows across a full service and guests say yes more often, which moves the average check. That is the line an owner can defend to a partner or a CFO.
Built on the same criteria the world's best properties are measured by.
Every standard, scenario, and assessment comes from the published frameworks behind Forbes, Michelin, and AAA recognition. Your team trains toward genuine mastery of guest service, not a checklist to pass. The rating is what follows when the culture is real.
Build the kind of service your guests feel and your ratings reward.
We're onboarding a small founding cohort of restaurants and groups. Request access and we'll be in touch personally.
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