Streamlining Service Across Four and Five Star Operations.
Take your team to the next level with a service framework you can deploy in an afternoon. Restaurant Standards pairs an AI coaching agent with 79 standards reverse-engineered from the published evaluation criteria used by Forbes Travel Guide, Michelin, and AAA, so your staff train against the same benchmarks the inspectors apply.
From Signup to a Trained Team in Four Steps
Deployment is built to be fast. There is no lengthy implementation, no IT project, and no setup call. You create your organization and invite your team.
Set Up Your Organization
Sign up, name your operation, and choose your brand colors. Your account is created in minutes, not weeks.
Your Branding Is Applied
The platform adopts your name and colors across every screen your team sees. Your people train inside an environment that looks like yours, not ours.
Invite Your Team
Send email invitations to managers and staff. Each person joins with the right role and lands directly in your branded training environment.
Your Team Trains
Staff work through the course, the standards library, the checklists, and the AI coach at their own pace, before every shift and on any device.
What Every Operator Already Knows
High-performance service does not happen by accident. It happens when expectations are explicit, training is consistent, and your team has tools that match how they actually work.
Turnover Never Stops
New hires take months to reach standard, if the standard is ever clearly communicated at all. Every departure resets the clock on consistency.
No Scalable System
Most operations run on institutional knowledge and verbal handoffs. What works at one property or under one manager does not transfer. There is nothing to scale.
Recognition Requires Proof
Forbes, Michelin, and AAA evaluators measure execution, not intention. Without documented standards and a trained team, the gap between aspiration and recognition stays wide.
A Complete Service Infrastructure
Not a video library. Not a PDF handbook. A structured, interactive training system your team can use on the floor, before service, and at their own pace.
79 Service Standards Across 5 Operational Areas
A complete reference library covering reservations, arrival and departure, dinner service, food and beverage quality, and facilities presentation. Every standard includes a classification, the full expectation, and a practical training tip. This is the playbook your team can actually hold to.
5 Steps to 5 Stars, a Structured Onboarding Course
A five-class curriculum that builds the foundations of elevated guest service. New hires understand not just what to do, but why it matters and how it connects to the larger service framework. Roughly 60 to 75 minutes, self-paced and mobile-friendly.
Operational Checklists, 94 Sequential Touchpoints
A floor-ready reference tool organized by the guest journey. Every touchpoint links to the deeper standard behind it. Built for pre-shift walkthroughs, service audits, and manager accountability rounds.
Knowledge Assessment, a Section-Based Quiz System
Test comprehension across all five operational areas. Immediate feedback, a detailed results breakdown, and per-question training tips give your team a clear picture of where they stand and what to reinforce.
Your Team Trains Inside Your Brand, Not Ours
Every screen your staff sees carries your name and your colors. The platform disappears into your operation.
Your Team Gets a Hospitality Coach in Their Pocket
Available before every shift. Fluent in your service standards. Ready for any question your team will actually ask.
Built for Operations That Hold the Line
Restaurants Pursuing Recognition
Whether you are protecting a rating or reaching for one, Forbes, Michelin, or AAA, you need documented standards, a trained team, and a system that proves your operation executes at the level you claim.
Hotels and Resorts
Building or refining an F&B program that matches the quality of your property. Your service team needs the same caliber of training your rooms product receives, at four and five star alike.
Restaurant Groups
Standardizing service execution across multiple locations. One framework. Consistent delivery. A shared language for what excellent looks like regardless of which property the guest visits.
Built From the Floor
Restaurant Standards was built by Derek Engles, a certified sommelier with over 20 years in luxury hospitality and business credentials from Harvard Business School and Northwestern. It was built by someone who has stood on the floor, managed the team, and answered to the same standards your guests expect.
Learn more about the founder and parent company at Informative Media.
Ready to Close the Gap?
If you are evaluating this platform for your property or group, reach out directly. We will discuss what deployment looks like for your operation, your team size, and your service objectives.
Get in Touch