For Operators

The Gap Between Your Standards and Your Guest Experience Is a Training Problem.

Restaurant Standards gives your team a complete, deployable service framework — structured curriculum, a 79-standard reference library, and an AI coaching agent available before every shift. Built for fine dining, luxury hotels, and hospitality groups that operate at the highest level.

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The Reality

What Every Operator Already Knows

High-performance service doesn't happen by accident. It happens when expectations are explicit, training is consistent, and your team has tools that match how they actually work.

Turnover Never Stops

New hires take months to reach standard — if the standard is ever clearly communicated at all. Every departure resets the clock on consistency.

No Scalable System

Most operations run on institutional knowledge and verbal handoffs. What works at one property or under one manager doesn't transfer. There's nothing to scale.

Recognition Requires Proof

Michelin, Forbes, and AAA evaluators measure execution — not intention. Without documented standards and a trained team, the gap between aspiration and recognition stays wide.

The Platform

A Complete Service Infrastructure

Not a video library. Not a PDF handbook. A structured, interactive training system your team can use on the floor, before service, and at their own pace.

79 Service Standards Across 5 Operational Areas

A complete reference library covering reservations, arrival and departure, dinner service, food and beverage quality, and facilities presentation. Every standard includes a classification, the full expectation, and a practical training tip. This is the playbook your team can actually hold to.

5 Steps to 5 Stars — Structured Onboarding Course

A five-class curriculum that builds the foundations of elevated guest service. New hires understand not just what to do, but why it matters and how it connects to the larger service framework. Estimated 60–75 minutes. Self-paced and mobile-friendly.

Operational Checklists — 94 Sequential Touchpoints

A floor-ready reference tool organized by the guest journey. Every touchpoint links to the deeper standard behind it. Built for pre-shift walkthroughs, service audits, and manager accountability rounds.

Knowledge Assessment — Section-Based Quiz System

Test comprehension across all five operational areas. Immediate feedback, detailed results breakdown, and per-question training tips give your team a clear picture of where they stand and what to reinforce.

AI-Powered Coaching

Your Team Gets a Hospitality Coach in Their Pocket

Available before every shift. Fluent in your service standards. Ready for any question your team will actually ask.

Role and situation aware. A server asking about a complaint gets a different answer than a manager asking the same question. The AI adapts its coaching to the role and the specific service touchpoint.
Built for how your team actually communicates. The agent handles misspellings, shorthand, and incomplete sentences — because that's how a server types at 5:45pm before a full book. It interprets intent and responds professionally regardless.
Grounded in your standards system. Every response cites the specific standard and section it's drawing from. The AI doesn't invent answers — it coaches from the framework you've already established.
Structured output every time. What to do. What to say. What not to do. Standard reference. Four sections, every response. Consistent enough for training, practical enough for the floor.
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Who It's For

Built for Operations That Hold the Line

Fine Dining Independents

Pursuing Michelin, Forbes Five Star, or AAA Diamond recognition. You need documented standards, a trained team, and a system that proves your operation executes at the level you claim.

Boutique and Independent Hotels

Building or refining an F&B program that matches the quality of your property. Your service team needs the same caliber of training your rooms product receives.

Restaurant Groups

Standardizing service execution across multiple locations. One framework. Consistent delivery. A shared language for what excellent looks like regardless of which property the guest visits.

Built From the Inside

Restaurant Standards was developed by Derek Engles — a certified sommelier with over 20 years of luxury hospitality experience at properties including Wynn Resort and MGM Grand, with business leadership credentials from Harvard Business School and Northwestern University. This is not a training product built by instructional designers who have never run a service. It was built by someone who has stood on the floor, managed the team, and answered to the same standards your guests expect.

Restaurant Standards is part of the Informative Media portfolio — a network of hospitality and beverage education platforms including Somm.Site, Beverage.fyi, Hospitality.fyi, Backbar.fyi, and Somm.Tips. A serious content operation behind a serious training product.

Ready to Close the Gap?

If you're evaluating this platform for your property or group, reach out directly. We'll discuss what deployment looks like for your operation, your team size, and your service objectives.

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Enterprise packaging, white-label options, and multi-property deployment available in Phase 2.