5 Steps to 5 Stars
A structured, restaurant-first training series inspired by top-tier service environments and built for real-world execution.
Standards are not restrictions. They are performance amplifiers.
This course teaches service as a system. When expectations are clear and execution is reinforced, teams move with confidence and guests feel the difference.
Learn why elite restaurants rely on structured standards to create consistent, repeatable guest excellence.
12–15 minutesBuild operational control before service begins using reservation discipline, alignment, and pre-shift systems.
12–15 minutesControl the first three minutes through acknowledgment, movement, and seamless transitions that build immediate trust.
12–15 minutesDeliver precise timing, communication, and composure when the dining room is full and expectations are highest.
15 minutesClose strong, recover confidently, and build retention systems that protect reputation and deepen loyalty.
12–15 minutes