All Standards (14)
Technical ExecutionThe dining room should always exhibit a well-organized and professional appearance. Tables are always uniformly set and photoshoot ready.
Training Tip:The dining room should always look intentional and ready for guests. The staff should always prepare the room for a photo shoot or an executive walk through.
Technical ExecutionMis en Place: Appropriate cutlery should be readily available, and delivered to the table prior to each course and is taken away when the course is cleared; fresh cutlery is set for each new course.
Training Tip:Replace cutlery for each course promptly and ensure it's appropriate to the next dish. Set up for success when supplying the outlet with the necessary utensils.
Technical ExecutionTurning tables appropriately: Vacated tables should be swiftly cleared and reset with key components for dinner service, regardless of the hour.
Training Tip:Ensure every table is ready for seating immediately after turnover. The dining room should remain set, even if the restaurant has stopped seating new arrivals.
Attention to DetailOverall ambience: The dining room temperature and music level should be comfortable and appropriate to the establishments theme.
Training Tip:Maintain a consistent temperature to enhance guest comfort without distraction. Always make sure the audio and visual elements are appropriate.
Attention to DetailStaging the establishment: The restaurant lighting should be comfortable, enabling menu reading, but provides privacy and ambience.
Training Tip:Use lighting that balances readability and a relaxed dining atmosphere. The outlet should be staged well, ready for dinner service or a media visit.
Attention to DetailA higher vantage point: The overall noise level of the restaurant is comfortable in all areas, including the restrooms and hallways.
Training Tip:Look at the total noise level; the combination of music, crowd noise and kitched sounds. The design acoustics should manage sound and allow for relaxed conversation.
Cleanliness & ConditionTables should be in excellent condition, sturdy and completely clean. This includes the chairs, the tablecloth and/or all elemetns of the table setting.
Training Tip:Wipe and inspect tables between each seating to ensure cleanliness and stability. Staff should comunicate any and all issues with any of the establishments assets.
Cleanliness & ConditionWithin the guest’s specific dining area, floors/carpets should always be completely clean, free of crumbs, debris or other unsanitary conditions.
Training Tip:Spot check floors between services and clean thoroughly each night. During the hours of operation, a method of cleaning spills and excess debris should be established.
Cleanliness & ConditionCondition of assets: All glassware, china, cutlery and serving pieces should be in excellent condition and completely clean and hygienic in appearance.
Training Tip:Inspect all items before service for spots, chips, or damage. As the order time of these items is not immediate, all staff should monitor the condition of assets.
Cleanliness & ConditionThe public areas of the restaurant should be thoroughly clean and in excellent condition. Every area of the establishment should be staged as though guests will see it.
Training Tip:Conduct routine checks throughout the day to uphold cleanliness standards. Utilize checklists and assigned responsibilities to execute this more efficiently.
Cleanliness & ConditionSystems check: The restrooms should always remain extremely clean, in excellent condition and well-stocked.
Training Tip:This is an area where there needs to be a system in place by the management team to routinely check each restroom. perform this task hourly or as needed to uphold guest expectations.
Elements of LuxuryMaking great impressions: The tabletop setup should be clean, noteworthy and photo-shoot ready at all times.
Training Tip:Use creative, refined setups that reflect thoughtful design. When the guest approaches the table, are they impressed with what they see?
Elements of LuxuryAlways striving for more: Is the restaurant notable in terms of its interior design while remaining consistent with the theme?
Training Tip:Design choices should feel cohesive and elevate the overall experience. Interior desing should be revisited on a regular basis.
Elements of LuxuryCohesive design elements: Are the hallways, restrooms and any other common areas congruent with the interior design style of the restaurant or overall property?
Training Tip:Taking a step back and analyzing the desing elements of each common area is a necessary step in keeping your establishment ready and relavent.